Social Mediarites

Welcome back to this week’s edition of The Communication Station. Our topic this week is social media and the many nightmares communications face. Social media is defined as the interaction among people in which they exchange information and ideas in virtual communities and networks. Generation Y (born between 1979 and 1997) outnumber the Baby Boomers (born between 1946-1964) and 97% of the are active on social media.Social media sites such as Twitter, Facebook, Foursquare, YouTube, Instagram and LinkedIn have increasingly grown and will continue to do so. The world is becoming more global and social media is a part of everyday life for most people. It’s the way we stay we connected with family and friends, we gather our news, and it is where we advertise our products and services. 

Many communication leaders shy away from social media because they fear of making a huge mistake that could affect the business negatively. They could also get overwhelmed with comments from consumers. The birth of social media has brought us a new type of leader. Social media literate leaders are in high demand. These leaders need to know how to use social media tools and teach others how to use them effectively. Each platform provides a space for individuals to communicate and share information with people from all around the world, but each is unique in its own way. In order to get the most out of using social media for business purposes, it is important to be familiar with the various platforms available and how each could benefit you.

Social media has been functioning as a strategic communications tool among marketing, advertising and public relations practitioners for nearly a decade and the phenomenon has exploded in the last two years. The article Social Networks Sites: Definition, History, and Scholarship outlines that most sites support the maintenance of pre-existing social networks, but others help strangers connect based on shared interests, political views, or activities. Sites also vary in the extent to which they incorporate new information and communication tools, such as mobile connectivity, blogging, and photo/video-sharing. Social media is a marketing tool that allows organizations to get to know their customers and prospects in ways that previously was not possible. Below I will give a brief description of some of the most popular social media sites that we use today and give examples of how businesses could possibly use each medium to effectively communicate or promote their products and services.

Facebook- The most popular social media site out there and the most user friendly of them all. If Facebook were a country, it would be the third largest with 800+ million users. Facebook allows registered users to create profiles, upload photos and video, send messages and keep in touch with friends, family and colleagues. Facebook can help boost your business and find new customers. Facebook uses the social graph and activities to target demographics and people for Facebook advertising. Businesses can create and share their page to give incentives that become a "fan" and share their page.

Twitter- Combines elements of blogging, text messaging and broadcasting in 140 characters or less in messages known as “tweets” and shared with anyone who has elected to receive them. Twitter has an average of 190 million tweets per day. Users often add the hashtag symbol (#) before words or phrases in their Tweets to categorize then for others or to organize conversations around a theme. Users can click on hashtags to see similarly-themed Tweets. It’s a global dialogue where people talk about their interests. Businesses could reward members for posting tweets or use the site as a customer service tool. 

YouTube- YouTube is a video sharing website. It is the second largest search engine in the world after Google. More than 1 billion users visit YouTube each month. Businesses can create mini commercials, video blogs, interviews, tours and demonstrations to promote their brand.

LinkedIn- LinkedIn operates the world's largest professional network on the Internet with more that 277 million members in over 200 countries and territories. Registered users maintain a list of contact details of people with whom they have some level of relationship, called Connections. Organizations can create a LinkedIn company page and engage followers with company updates, news, events and relevant content.

Whichever social media site you feel works for you it is important to deliver valuable content, monitor trends and join the conversation.

Todd Wasserman reports three marketing tricks used by top brands in his article Steal These 3 Social Marketing Tricks From Top Brands:

• Passion - connecting with one of your passions and/or interests
• Personality - entertaining you with their engaging personality
• Transparency - providing interesting and/or important information to you

Following one of these strategies can help clarify which is the best practice for your brand. "These approaches are interchangeable, and a brand can not only switch back and fourth between them, but also use two or three at the same time," says Caitlin Francke, SVP, and Director or Social Strategy at Publicis Kaplan Thaler. "The most important thing is for a brand to stay true to their DNA, identify what they are best at, what they can offer the customers the most of, and focus on that."

In conclusion, social media is good for business. Using social media as a marketing tool for boosting business goes a long way. Attract your audience, pull them into your business and get them involved. 

What is your social media strategy?